To replace a device, click the Replace Device (upgrade, lost, stolen, broken) option to open a new window. This will procure a replacement device due to upgrade, lost, stolen, or broken.
Perform the following steps:
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Enter the criteria in Select Mobile Number field.
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Find the mobile number. Select the mobile number to display the device information.
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Select the reason to replace device from Reason For Request drop-down list.
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Optionally, enter a comment in Comments field.
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Select NO or YES from Overwrite Policy drop-down list. Default value is NO. Most users will not have the appropriate permissions to overwrite the policy. Depending on the client policy configuration, a global or regional admin can select YES to overwrite the policy to show more device options that are not allowed for certain users.
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Select the device type from Device Type drop-down list. For example, Smartphones. Upon selecting the device, a list of options appears.
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Choose your device by selecting the specific model (i.e., color/storage) in drop-down list and clicking the check box below the device image.
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Optionally, enter a comment in Comments field.
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Click Next to continue.
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Optionally, choose the accessories for your device by clicking the check box for each of the accessories to be added.
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Enter the shipping address where your device should be delivered.
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Click Next to continue.
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After the replace device confirmation screen appears, review the details for accuracy prior to submitting.
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Click Submit to apply changes or click Modify to edit the operation.
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Once submitted, the manager of the user will receive a notification for approval.