Replace Device

To replace a device, click the Replace Device (upgrade, lost, stolen, broken) option to open a new window. This will procure a replacement device due to upgrade, lost, stolen, or broken.

Perform the following steps:

1. Enter the criteria in Select Mobile Number field.

2. Find the mobile number. Select the mobile number to display the device information.

3. Select the reason to replace device from Reason For Request drop-down list.

4. Optionally, enter a comment in Comments field.

5. Select NO or YES from Overwrite Policy drop-down list. Default value is NO. Most users will not have the appropriate permissions to overwrite the policy. Depending on the client policy configuration, a global or regional admin can select YES to overwrite the policy to show more device options that are not allowed for certain users.

6. Select the device type from Device Type drop-down list. For example, Smartphones. Upon selecting the device, a list of options appears.

7. Choose your device by selecting the specific model (i.e., color/storage) in drop-down list and clicking the check box below the device image.

8. Optionally, enter a comment in Comments field.

9. Click Next to continue.

10. Optionally, choose the accessories for your device by clicking the check box for each of the accessories to be added.

11. Enter the shipping address where your device should be delivered.

12. Click Next to continue.

13. After the replace device confirmation screen appears, review the details for accuracy prior to submitting.

14. Click Submit to apply changes or click Modify to edit the operation.

15. Once submitted, the manager of the user will receive a notification for approval.