Creating wireless orders for users

Usage Management provides our wireless user community the ability to create wireless orders and submit the request through a company configured approval process before the order is fulfilled by the vendor.

Why the wireless ordering lifecycle matters

Wireless ordering is another benefit of the platform to streamline inventory management. You can use the Mobile and Wireline ordering modules to place orders for new service, or update existing services. The ordering modules provide you:

Simple order steps for the user.
Standard approval workflows for orders.
Order progress is visible on the platform 24/7.
Email notifications available for key order progress milestones.
Device inventory updates automatically on the platform based on completed order activity.

Key Benefits

Platform capabilities	Benefits to you
Track order progress and keep your inventory up-to-date Mobile policy management, including purchasing rules and approval workflow Dynamic device and service selections for employees based on permissions Updates and creates device inventory records from completed order activity	Automates inventory maintenance and improves efficiency Simplifies administration and governance over your company mobile policy Provides order approval workflow prior to order fulfilment Simple order steps for the end user Order progress visible in the platform 24/7 for employees and managers

Understanding the wireless order lifecycle on the platform

As you can see from the general workflow overview, our platform supports several workflow avenues for approval, cancellations, and additional information requests. We build workflows to our client’s business needs and will always recommend the best business practices for mobile order workflows.

Upon approval, the platform begins the order fulfilment process and the orders are updated as progress is made with the vendor, including the new service number, device IMEI or serial numbers, and tracking numbers for shipping information.

The email icon below represents the step in the workflow when the platform can send email notifications.

Supported wireless order types

There are several mobile (wireless) order transactions that address a wide variety of device and service needs.

New requests	Summary of request
New Service & Device Request	This transaction results in a brand new device and line of service.
Upgrade / Replace Device	Vendor warranties expire after the first year of ownership and do not cover any physical/liquid damage or issues because of the battery. All warranty replacements are subject to the vendor's discretion, and if returned under false pretenses, can cause a full device cost chargeback to your company's account. Use the Upgrade option if the device doesn't meet any of the above requirements.
Get an Accessory	Order a new accessory (s) like a battery, case, headset, etc., for an existing device
Port to a New Carrier	Move an active line of service from one vendor to another. The user can order a new device if necessary, but it's not required if the device is compatible on the network they move to.
Transfer of Liability	Transfer an existing service from a personal account to a corporate account OR transfer a service billing on the corporate account to an user's personal account.
Add Stipend	Enroll a user in the stipend plan reimbursement program.
Service Only Request	Activate service to an In Stock device.
Modify requests
Add or Delete Features	Add or remove one or more features for an existing line of service.
Change Plan	Change the voice and/or data plan for an existing line of service.
Change Phone Number
Change or Switch Device	Use this transaction when you have a device with no service, on hand (in stock) and want to update it with an existing, active line of service.
Order New SIM Card	Request a new SIM for a device.
Resume Service	Restore service to a suspended or disconnected line. For disconnects, some vendors do not allow reactivation 30 days after the disconnect date.
Reassign Line	Assign or reassign a line of service to an employee. Upon approval, the transaction automatically completes and updates the service-to-employee assignment in inventory. This transaction does NOT require vendor order fulfillment as it completes automatically upon approval.
Delete requests
Suspend Service	Temporarily suspend an active line of service.
Terminate Service	Disconnect the line of service.
Stop Stipend	Remove the user from the stipend plan reimbursement program.