This order request results in a brand new device and line of service (or mobile number). Do not use this order if you have an existing device and line of service already and simply want a new device, place an Upgrade Order.
To create this order, click the New Activation option to open a new window. This will procure a new line of service on a new contract.
Note: Please be advised. The option to order a new work phone or device is for new activations only. To ensure there are no delays, please make sure you are selecting the correct option.
Perform the following steps:
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Select the vendor from Vendor drop-down list.
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Select NO or YES from Overwrite Policy drop-down list. Default value is NO. Most users will not have the appropriate permissions to overwrite the policy. Depending on the client policy configuration, a global or regional admin can select YES to overwrite the policy to show more device options that are not allowed for certain users.
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Select the device type from Device Type drop-down list. For example, Smartphones. Upon selecting the device, a list of options appears.
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Choose your device by selecting the specific model (i.e., color/storage) in drop-down list and clicking the check box below the device image.
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Choose the plan for your device by clicking the check box in Select column.
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Optionally, enter a comment describing the reason for requesting new activation in Comments field.
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Click Next to continue.
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Optionally, choose the accessories for your device by clicking the check box for each of the accessories to be added.
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Enter the shipping address where your device should be delivered.
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Click Next to continue.
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After the new activation confirmation screen appears, review the details for accuracy prior to submitting.
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Click Submit to apply changes or click Modify to edit the operation.
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Once submitted, the manager of the user will receive a notification for approval.