To port a mobile number to a new carrier, click the Port To a New Carrier option to open a new window.
Perform the following steps:
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Enter the criteria in Select Mobile Number field.
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Find the mobile number. Select the mobile number to display the device and plan information.
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Select the vendor from Port to Carrier drop-down list.
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Select NO or YES from Overwrite Policy drop-down list. Default value is NO. Most users will not have the appropriate permissions to overwrite the policy. Depending on the client policy configuration, a global or regional admin can select YES to overwrite the policy to show more device options that are not allowed for certain users.
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Select the device type from Device Type drop-down list. For example, Smartphones. Upon selecting the device, a list of options appears.
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Choose your device by selecting the specific model (i.e., color/storage) in drop-down list and clicking the check box below the device image.
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Choose the plan for your device by clicking the check box in Select column.
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Optionally, enter a comment in Comments field.
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Click Next to continue.
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Optionally, choose the accessories for your device by clicking the check box for each of the accessories to be added.
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Enter the shipping address where your device should be delivered.
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Click Next to continue.
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After the port to a new carrier confirmation screen appears, review the details for accuracy prior to submitting.
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Click Submit to apply changes.
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Once submitted, the manager of the user will receive a notification for approval.
Note: If your contract end date is in the future, your cost center will be charged a termination fee from the existing carrier. If selecting from a non-preferred vendor, you will need to validate coverage in your area before proceeding and additional approvals may be required.